RETURN & WARRANTY POLICY

 

LIMITED PRODUCT WARRANTY

 

All products manufactured by YAGI LLC are fully warranted against defects in workmanship and materials for one (1) year from the time of purchase.  If any product is suspected of being defective, the customer may elect to return the product to YAGI LLC.  YAGI LLC will not accept any C.O.D. returns unless specified by an YAGI LLC representative.  Any item that is determined to be defective will be repaired or replaced.  On any warranty claim, YAGI LLC will be responsible for YAGI LLC parts only.  YAGI LLC is not responsible for any labor or inconvenience charges incurred by the customer.  Questions about the YAGI LLC Limited Product Warranty policy may be directed toward an YAGI LLC representative at sales@yagi-usa.com.

  

Warranty Returns

i. If a product should fail due to manufacturer’s defect within the stated warranty period, YAGI LLC will repair or replace the failed product.

ii. It is the responsibility of the customer/installer to verify the correct size and application of the parts before installation, and to ensure that proper installation is performed.  Problems or failure caused by improper installation are not covered under the YAGI LLC Limited Warranty.

iii. Warranty claims shall be serviced by the applicable seller (YAGI LLC or Authorized Dealer/Reseller).

iv. If an item is returned and exhibits damage not covered by the YAGI LLC Limited Warranty, a quote will be generated for repair or replacement, plus delivery to the owner.  At that time, the owner will have a choice to either pay for the repair or replacement, or request that the item be returned without any action taken by YAGI LLC.  If Warranty requirements are met, the repaired or replaced item will be returned without charge and will continue to be covered for the balance of the original warranty period.

v. All return shipments must be freight prepaid and insured (against loss or damage) with tracking number.  No C.O.D. shipments will be accepted.  If the warranty claim is fulfilled, the additional shipping expenses incurred will be compensated.

vi. YAGI LLC is not responsible for any labor or inconvenience charges incurred by the customer.

Return Process for all Purchase and Warranty Returns

i. Retail customers that purchased product from an Authorized Dealer/Reseller must contact their respective dealer/reseller to initiate the return process.

ii. Retail customers that purchased product directly from YAGI LLC may contact YAGI LLC Customer Service at (615) 556-8276 or sales@yagi-usa.com to request for a Return Merchandise Authorization (RMA) number.  When e-mailing for an RMA number, please include the following information:  copy of the invoice, brief description of the problem, full name, return e-mail address (if different from the originating e-mail), shipping address, phone number and best time to call.  Once an RMA number is received from YAGI LLC, it should be clearly marked on the outside of the box.  The following information must be included inside the box:  A copy of the invoice, reason for return, name, phone number, and return address.  Ship the return package to:  YAGI LLC, Inc., Attn: RMA Department, 2270 Southgate Blvd Suite C, Murfreesboro, TN 37128